Director of Care Transformation – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

This position will be an integral member of the Institutional Value team, responsible for leading strategy, performance management and business development for national impact programs.

 

This role will require direct collaboration and influence with financial and data teams, as well as market stakeholders to drive execution and delivery. With responsibility for a variety of functions related to diligence and business planning, this position is accountable for the direction, performance, and impact of the team’s programs through various layers of management and senior leaders.

 

Scope – This role will be responsible for coordination and completion of product, service or process decisions and program deliverables across various business/functional areas and multiple markets/sites.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Job Summary:

This position will be an integral member of the Institutional Value team, responsible for leading strategy, performance management and business development for national impact programs.

 

This role will require direct collaboration and influence with financial and data teams, as well as market stakeholders to drive execution and delivery. With responsibility for a variety of functions related to diligence and business planning, this position is accountable for the direction, performance, and impact of the team’s programs through various layers of management and senior leaders.

 

Scope – This role will be responsible for coordination and completion of product, service or process decisions and program deliverables across various business/functional areas and multiple markets/sites.

 

Primary Responsibilities:

• Leads the strategy, diligence and business planning of clinical interventions across Optum Health markets, with a focus on clinical effectiveness and impact to medical expense
• Leads reporting and performance management of existing institutional value programs, synthesizing information according to respective audiences
• Work in this role impacts multiple markets and sites at a national scale
• Develops business cases for new programs, and owns initial market-facing presentations and overall market/key stakeholder relationships
• Uses data to drive prioritization/feasibility conversations with internal and external audiences
• Builds/maintains/manages market stakeholder relationships across multiple layers and functions
• Plans and facilitates regional Steering Committee meetings
• Ensures performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports)
• Conducts deep dive program reviews with relevant internal and/or external stakeholders to identify opportunities for continuous improvement
• Works collaboratively to inform new, innovative, or complimentary program ideas at scale
• Directs others to resolve highly complex or unusual challenges that affect major functions or disciplines with an iterative process for continuous improvement
• Interacts with senior management by providing thoughtful analysis on key decision points to drive initiatives forward
• Demonstrates understanding of budgeting and forecasting tools, terminology, and processes
• Analyzes program performance and variances throughout the year, with the ability to recommend and/or make necessary adjustments and corrections
• Demonstrates high levels of Emotional Intelligence while engaging leadership and other stakeholders
• Support/develop/ensure understanding of and adheres to relevant policies, procedures, and regulations
• Trains and educates internal stakeholders on relevant policies and procedures
• Provides input into, develops, and/or modifies policies and procedures relevant to programs
• Ensures internal and/or external partners adhere to program agreements

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:        

• 5+ years of relevant experience (e.g., healthcare consulting, strategy, finance, performance management, data science)
• Track-record of success with change management in a healthcare setting
• Ability to synthesize complex data and translate insights into clear, actionable recommendations across clinical, operational, data and finance stakeholders, with the ability to story tell across leadership levels using data
• Ability to leverage solid financial acumen to analyze budgets, forecasts, and performance metrics
• Ability to act as a key liaison between data, finance, and operational teams, ensuring seamless collaboration to align financial strategies with data-driven insights while optimizing clinical operations and financial performance
• Experience driving informed decision-making by analyzing healthcare trends and KPIs
• Experience performing root cause analysis, preparing and implementing action plans, and leading initiatives
• Experience collaborating across functions and with all levels of the organization and with outside physicians and potential business partners
• Willing and able to travel up to 20%

 

Preferred Qualifications:        

• Proficiency with various forms of healthcare data
• Proven aptitude for and facility with change management and care transformation processes
• Congeniality and EQ to influence without authority – candidates must be comfortable with not owning decision-making rights, but finding ways in which to guide conversations over time to the desired outcome(s)
• Presentation skills to effectively communicate roadblocks, successes, and overall program operations
• Coachability and flexibility to function in a highly dynamic environment

 

Essential Behaviors, Skills, and Attitudes:

• Experience identifying opportunities for operational improvement and enhance program outcomes
• Demonstrated proficiency in consultative skills when addressing complex inquiries from clients, vendors, and customers
• Solid interpersonal and client service skills
• Analytical thinker with ability to
• Ability to recognize interdependencies of process and how changes impact overall integration efforts
• Highly developed persuasion and influence skills; able to influence without authority
• Willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance and skills to foster a positive work environment
• Demonstrated ability to create, refine and manage new business processes; demonstrated business expertise
• Ability to delegate appropriately
• Demonstrated ability to work effectively at both detail and big-picture levels and to drive projects forward
• Excellent presentation and communication skills (written and verbal)
• Ability and willingness to maintain open and clear communication with teammates, clients, and vendors
• Ability to thrive in an environment of ambiguity and autonomy; flexibility and ability to manage multiple projects, deadlines, and multiple priorities in a fast-paced, changing, and evolving work environment

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.